http://ac.turbine.com/index.php?option=com_content&id=459Asheron's Call: Game Quits, or You Receive Error Message: "Client Has Encountered a Problem And Needs to Close. We Are Sorry for the Inconvenience"
When you play Asheron's Call on Microsoft Windows XP, you may receive the following error message:
Client has encountered a problem and needs to close. We are sorry for the inconvenience.
If you click click here on the launcher, a dialog box is displayed with the following information about the error:
Error Signature
AppName: client.exe AppVer: 1.0.x.0 ModName: <ModName>
where <ModName> is Decal.dll, Inject.dll, Decalnet.dll, or fearghalfilters.dll.
If you are not running Microsoft Windows XP, the game may quit, but you do not receive an error message.
This issue can occur when you use a third-party add-in module with Asheron's Call. The add-in module interferes with the normal operation of the game.
To resolve the problem, disable the third-party add-in module, or contact its manufacturer for an update.
A popular third-party add-in module used with the game is named Decal. To disable Decal, right-click the Decal icon in the Windows notification area (looks like a silver AC logo), and then click Exit.
The third-party products that are discussed in this article are manufactured by companies that are independent of Turbine. Turbine makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
It is also possible that a driver update will correct this problem. Please uninstall all of your current display drivers and then update to the most recent ones for Nvidia to see if the problem persists.
